Lauren Sterner
Hi, I’m Lauren! I am a marketing student at CSU with a passion for digital strategy and customer experience. With 4+ years in fast-paced service roles, I bring strong communication, problem-solving, and leadership skills. Thanks for visiting!
ABOUT ME
Originally from Arvada, colorado, I am a marketing student at CSU with hands on experience in customer service and a growing focus in marketing. Over 5 years of working in fast paced environments like Red Rocks, I’ve developed strong communication, multitasking, and leadership skills. I’m passionate about creating meaninful experiences and excited to apply my marketing knowledge in real world applications.
SKILLS
Problem Solving
Fast thinker, able to resolve issues calmly and efficiently
Digital Marketing
Knowledge of marketing strategies and social media
Leadership
Can train new staff and support team development
Customer Service
Delivers high quality service in fast paced environments
Communication
Efficient communicator with customers and staff
Google Analytics
Certified in website performance metrics
Time Management
Can handle tasks without hurting service quality
Adaptability
Adjusts quickly to new fast paced environments
WORK EXPERIENCE
RED ROCKS AMPHITHEATRE
Server
05/2020-Present
- Serve food and beverages to customers in a fast-paced environment.
- Kept an eye on guests for signs of intoxication and acted accordingly and appropriately.
- Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.
- TEAMS trained.
APEX
FIELDHOUSE
Facility Supervisor
03/2022-05/2023
- Supervised adult sports leagues and took care of administrative duties such as customer payments and field and room rentals.
- In charge of setting up and closing down the facility.
- Was responsible for overeseeing daily operations, which included customer performance, preventative maintenance, and safety.